RIDGEVIEW, a not-for-profit community mental health center based in Oak Ridge, TN, has an immediate opening for a Full-Time (40 hrs/wk) Client Services Representative at our main center location.  The regular schedule will be 8:30am-5pm, Monday-Friday, with some after hours or Sunday time required to provide coverage during visiting hours.

Ridgeview has been named a 2018 Top Workplace by Knoxville News Sentinel. Ridgeview is a place where staff want to work, a place where staff are valued and appreciated, and a place where staff are proud of the impact they are making toward the improvement of people's lives. At Ridgeview, ultimate job satisfaction is derived from co-workers, clients, and the realization that we are part of carrying out Ridgeview's mission.

HOPE | HEALING | RECOVERY
"Where life's complexities are met with hope"

Minimum high school graduate or equivalent.  Prior experience in customer service, with experience in mental health or medical/dental environment being preferred.  Position requires excellent communication skills and interpersonal skills, computer literacy and problem solving abilities.  Must exercise discretion, good judgment, empathy and compassion in communicating with clients.

JOB DUTIES

Primary responsibility is processing calls for clients seeking services, scheduling these initial appointments with benefit verification and service authorizations as required.    Must have excellent communication skills and enjoy working with clients.  This position acts as a service expert and liaison for clients to obtain services at Ridgeview and/or other agencies.