RIDGEVIEW, a not-for-profit community mental health center based in Oak Ridge, TN, has an immediate opening for a full-time Client Services Representative.

Ridgeview is a place where staff want to work, a place where staff are valued and appreciated, and a place where staff are proud of the impact they are making toward the improvement of people's lives. At Ridgeview, ultimate job satisfaction is derived from co-workers, clients, and the realization that we are part of carrying out Ridgeview's mission.

HOPE | HEALING | RECOVERY
"Where life's complexities are met with hope"

REQUIREMENTS

Minimum high school graduate or equivalent.  Prior experience in customer service, with experience in mental health or medical/dental environment being preferred.  Position requires excellent communication skills and interpersonal skills, computer literacy and problem solving abilities.  Must exercise discretion, good judgment, empathy and compassion in communicating with clients.   Must be available to work regularly scheduled hours, including some evenings or weekends when business needs require this.

SUMMARY

Primary responsibility is processing calls for clients seeking services, scheduling these initial appointments with benefit verification and service authorizations as required.    Must have excellent communication skills and enjoy working with clients.  This position acts as a service expert and liaison for clients to obtain services at Ridgeview and/or other agencies.

BENEFITS

Ridgeview offers a full line of benefits including: Medical, Dental, Vision, Retirement, Long-Term Disability, Holiday Pay, Vacation and Sick Leave, Life Insurance and Wellness Plan. Ridgeview is an approved National Health Service Corp site. Loan repayment for qualified behavioral health and primary health care providers is available.

Ridgeview is an equal opportunity employer. Ridgeview conducts Background Checks, Motor Vehicle Records, License/Degree Verification, and Drug Screens at hire. Employment is contingent upon clean drug screen, background check and driving record.